ItzEazy.com — RTO road tax payment work pending since a year

I had placed a order of RTO road tax payment with ITZEAZY for Hyderabad location on 02 Jan, 2023.
Order ID : HBDRTAX40
I also have provided them amount of Rs 1000 as advance. Now its almost 11 months passed and there's no update from them. I had raised several tickets, but the response comes is that - pay the tax or we working onto it. I don't know how can I pay the road tax when I don't know where to pay and how much to pay.
Now I had raised request with them to return back my 1000 Rs, but for that as well they are not ready and asking to check with the agent(which should be done from their end since its their agent) and pay the amount.
ITZEAZY is acting so much careless and not willing to close this work and return back my amount.