Jagran Josh And Ecom Express — Fake promises of these two companies

ArpanaS

from Bengaluru, Karnataka

Address:	560100
Website:	shop.jagranjosh.com/sales/order/invoice/order_id/877226

I had ordered a book on 8th Dec yet not received. Every time i only call them for status. I have logged in n placed the order but they dont put any information where is my book. No use of online ordering any product in you didnt receive it within 5-7 days. They had promised to deliver it within 5-7 days but they are not providing clear information. Now they told they have shipped it on 14th Dec. I called ECOM services. i dont know whats going on.. they told they received it on 19th. But why they are not delivering it. When I spoke to them they are still not sure when are they going to deliver it. NO CONFIRMATION. Now i am in doubt if site is fake i entered my bank details. Seriously worst experience with BOTH JAGRAN JOSH and ECOM EXPRESS. My Order no:[protected], ECOm Express ID :[protected]

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Ecom Express customer support has been notified about the posted complaint.

Dec 28, 2015

Updated by ArpanaS Now I came to know they have placed order to themselves. Now no clear picture of refund amount whenever i ask they say they will send mail. Wrong order has been placed not fault, no picture how much amount r they gonna refund.. i read their policy they will return only the book amount not shipment but here its not my fault.. they have courier this book to themselves..