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Jai Prakash University — Degree Certificate not issue from Jai Prakash University

Address:Jai Prakash Vishwavidyalaya, Rahul Sankrityan Nagar, Near Parwati Ashram (Chota Telpa), Chapra - 841301, Bihar

Good day
Sir,
I applied online for degree certificate on 25th July 2023, date of receipt of certificate was 13th August 2023, request id is: 139112 Rs.700 was deducted from my account...but JP University did not issue my degree certificate
please solve my problem
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    Jai Prakash Vishwavidyalaya, Rahul Sankrityan Nagar, Chapra, India - 841301
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