Jain International Organisation [JIO] — Mediclaim not processed even after 90 days

My jiojacid is [protected]. I started the jio medical jnsurance services from 2018. Before 3 months i claimed the insurance agaist my father illness. Its been 90 days where every now and then the TPA Kenko health asking query in bits and pieces. So far their is no amount received against claim. Whenever we follow them up they say that it is under process. Pls look into this on priority and help me to get the claim settled