[Resolved]  Jaipur National University — Asking extra amount in fee after admission as compared to amount mentioned just before Admission in MBA course

Address:Jaipur, Rajasthan

I have taken lateral admission in 3rd semester of MBA course in Jaipur National University in 2015 and have student ID [protected]. At the time of Admission the councillor of Jaipur National University had told that payment of course fee is as follows:- Payment Option 1 Rs 29000 in Lump Sum to be paid within 1 month of registration Payment Option 2 Rs 15500 for Semester 3 + Rs 15500 for semester 4 + Rs 2000 for registration. I paid Rs17500 with an intention that will make remaining Rs11500 within next 3 weeks. However, when I got my online account the total fee mentioned was Rs39, 500=00. I complained about it and even my councillor also send e-mails to support services about the extra fee amount on account. But it did not made any difference, they kept on demanding extra fee amount even after my explanations and of my admission of Jaipur National University councillor. In the meantime, the issue is not resolved by support services of Jaipur National University for many weeks. My issus are as follows :- 1. My account should display the same fee as mentioned by councillor at the time of admission. I have written proof for the same. 2. I should be allowed pay in lump sum mode to clear my account i.e.Rs11500 . As delay of more than 1 month is not due to unresolved wrong fee amount on my account. 3. I[censored]niversity does not agree with the fee discussed at the time of admission and want to charge extra then simply cancel my admission and refund me the amount paid Rs17500. Finally, asking for extra fee just after registration is completely illegal and unprofessional.
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Complaint marked as Resolved 
The university rolled back the late fee fine. Further, communicated the correct banking details to students. Hence, the issue is resolved.
Jaipur National University customer support has been notified about the posted complaint.
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Jaipur National University corrected the fee records after the complaint made on the 2nd March 2015. Afterwards, I made an transaction of Rs11500=00 on 05 March 2015, as mentioned by University call centre agent. However, the University again did not updated the records few weeks. Later after, requesting for many weeks to provide the reason that why the records are not updated? The University told that University has changed its banking details. And provided new banking details and again put a fine of Rs2000=00 for the delay which was due change of banking details of the University and whose communication was not even sent to the students. The call centre agent Shruti informed, it is common problem faced by many students and asked to pay Rs11500=00 to new account details provided to clear account. Again, I paid Rs11500=00 on same day and provided the proof of payment. However, again the records are not updated for couple of weeks. And call centre agent start demanding fee which is already paid.

In summary, due to poor communication of the accounts department the students are suffering. Sometimes, they are not provided new changed accounting details. And being penalised to pay fine for the communication gap from the accounts department. Even that is not enough they do not even update their records after the fee amount paid. The students are at the receiving end due to unprofessional behaviour of the University.

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