Jamboree — Failed to complete my refund.

Shreeja CS

Address:

No. 539, Ashwini Complex, 2nd Floor, Above McDonald's , Chinmaya Mission Hospital, Indira Nagar, Bengaluru, Karnataka

I have enrolled as a student for SAT Subject prep courses at Jamboree Education (Indira Nagar Branch, Bangalore, India). But the exam got canceled by the CollegeBroard (A worldwide exam conducting platform) before even I properly attended the offline classes I enrolled for at their institute. I asked them for a refund patiently as I attended ONLY ONE offline class I enrolled for, which they failed to give initially. After three-four stressful visits with my parents and talks with company officials over the phone, they gave me a refund of 25000 out of 45000 for just attending one class out of the entire year enrolment. They failed to give the remaining refund of 20000 after requesting. Which is not fair on their part. I would request them to make the pending refund as soon as possible.

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Jamboree Customer Care

from Chennai, Tamil Nadu

Verified Support

The complainant, Shreeja CS, enrolled with Jamboree Education, Indira Nagar center, Bengaluru on 29 February 2020 for SAT Subject Test (Math-LII) & SAT Subject Test (Physics). She paid INR 45, 000 for the same. It is to be noted that we also gave a discount of INR 11, 000 that is INR 5500 for each subject at the time of her enrolment.

Shreeja’s classes began on 7 March 2020. She attended 1 class at the center in person. Thereafter the pandemic hit and we had to convert all our physical classes into live online mode throughout India. The complainant started her live online classes with us on 22 March and went on to attend 5 to 6 live online classes with her respective faculties, the Whatsapp correspondence of which we have attached.

It may be known that each SAT Subject Test class has 8-10 classes out of which, the complainant attended a minimum 3 of each (worth INR 16, 000 excluding 18% GST). In addition to the classes, we gave the complainant study material worth INR 1100. After attending the said classes and taking the study material, the complainant decided not to continue with us.

She and her parent then came to the center and asked for a refund. Normally, we do not have a refund policy and students on enrolment sign a form that states ‘fees once paid is non-refundable’. But given the unprecedented pandemic situation and also SAT Subject Test cancellation by the College Board, we decided to give a refund of INR 25, 000 after deducting the charges for the classes attended and the study material disbursed (INR 20, 000).

But the complainant and her parent are not satisfied and want a full refund of INR 45, 000 which is completely unjustified. It may also be noted that the complainant has conveniently omitted the live online classes that she attended and the study material that we gave, in the consumer forum complaint statement. Kindly take cognizance of this fact.

In conclusion, we have already gone out of our way to do the maximum that we can and there is no valid ground for any further refund.