Jammu & Kashmir Bank / J&k Bank — Claiming deceased account

I have visited bank branch Nawakadal to claim my mother's account deposit bearing no. SB-14330. I have been advised by the concerned clerk of the branch to bring the requisite documents of legal heirs alongwith affidavit which I have given to the branch but now she has asked to bring bond now I submit the bond but again the concerned asked me to bring attorney from court. This sher harassment just to claim my mother's deposit of Rs. 10699/-. Please guide as the concerned lady clerk in the Nawakadal branch doesn't know the rules of the bank.
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