Jammu & Kashmir Bank / J&k Bank — Complaint agents harassment

Dear sir i would like to state that i have a loan account by name of shahista mir in jammu & kashmir bank humhama budgam and have some due installments due to financial problems and i am trying to fix it soon.
to day on 30nov22 i got a call from bank executive namely showket ahmad dar regarding same . i have already paid 15000 through bank account number sb 155 branch kupwara conformed by the same person through telephonic conversation but he has not used that amount so far
today he called me and misbehaved badly and talked nonsense and used very harsh words by which he pointed out to my cast and the place i belong to. i believe we are all same we all belong to secular India proudly. he has probably no right to behave like this to any one and i believe our banks are not based on cast system or racism. i have a call recording as a proof.
kindly look in to the matter and do the needful so that no one should be abused or harassed the way i was.

regards jahangeer ahmad pir
cell no [protected]