Jammu & Kashmir Bank / J&k Bank — illegal deduction of amount from my account

Sir, i have having saving bank account under account number [protected] in j& k bank branch naidyar srinagar which was in continuous operation upto ending 2017. Recently on dated 04/01/19 and 08/01/19 i deposited rs 3000 and rs 2000 and also rs 700 were already in my account. Today i approached the branch for withdrawal of rs 4000 but they refused and returned my withdrawal without any solid reason. I approached the branch manager regarding the same he give no hearing instead showed rude behaviour saying rs 3000 is deducted for non operation charges which cannot be reversed in account. The part of rude approach hurts me and i leave the branch without money which was required to purchase medines. It is as such requested to look into matter and action against manager may please be initiated u/r.