Jammu & Kashmir Bank / J&k Bank — International money transfer

Address:

Shalamar Road, Jammu

Sender's Reference 0021CAGOR201483 &
0021CAGOR201484

Transaction Reference
AZNM[protected] & AZNM[protected]

KINDLY REF J&K bank MT103 DTD 11.11.2020 FOR CAD4846.00
THE PAYMENT HAS BEEN RETURNED FOR AMOUNT CAD4711.03 under reference no
AZNM[protected] after DEDUCTION OF CHARGES OF CAD134.97. Again refunding the CAD after converting into INR in our account without our knowledge or informing us resulting in a significant loss.

In indian currency, my account was debited by an amount of INR 281347 on 11/11/2020 and credited back by INR 263067 on 20/11/2020 resulting in a loss of INR 18280 without transferring any amount to the beneficiary.

THE FUNDS HAS BEEN RETURNED WITHOUT ANY QUERY RAISED OR INFORMATION SOUGHT FROM US AND THAT TOO AFTER LAPSE OF MANY DAYS. AND AS PER THE REASON BEING MENTIONED FOR RETURN PAYMENT IS 12-DIGIT BENE ACCT NUMBER REQUIRED WHEREAS WE HAVE ALREADY MENTIONED IN THE MT103 THE 5-DIGIT TRANSIT NUMBER AS WELL AS THE 7-DIGIT ACCOUNT NUMBER TOTALLING 12-DIGIT BUT STILL THE PAYMENT HAS BEEN RETURNED AFTER DEDUCTING CHARGES.

SAME THING HAPPENED WITH ( my husband) ANOTHER PAYMENT TO THE SAME BENEFICIARY FOR CAD2654 DTD 11.11.2020 UNDER BANK REF. NO. 0021CAGOR201484 AFTER DEDUCTION OF CAD134.97 UNDER REF. AZNM[protected]

Total loss Cad 134.97 + Cad 134.97 + the loss due to buying and selling rates forcibly imposed on us.

SO KINDLY TAKE UP THE MATTER FOR THE REASON FOR NOT EFFECTING THE PAYMENT AND ALSO DEDUCTING THIS MUCH OF AMOUNT EVEN AFTER NON CREDITING THE BENEFICIARY AND ALSO NOT RAISING ANY QUERY TO RESOLVE THE ISSUES.SO KINDLY RETURN THE CHARGES DEDUCTED.

Hoping and looking forward for a positive response.