Jammu & Kashmir Bank / J&k Bank — money transferred from mpay not added yet into the account

Address:	Anantnag, Jammu and Kashmir, 192202
Website:	Www.jkbank.com

Sir we transferred instant pay the money of 2500 to the account [protected] using mpay account number [protected] on the date 07/01/2019, but only 1600 have been added out of 2500 and we are unable to withdraw the same money from the bank, we further contacted the branch manager who told that you will b able to withdraw the same money within a week, but we are unable to withdraw the same money after week further.
Kindly help us to resolve our issue immediately which will b the most kindness.