Jammu & Kashmir Bank / J&k Bank — net banking - money refund

Address:Mumbai City, Maharashtra, 400071

I have still not received my refund for a failed transaction on 12.10.2019. It’s been more than 60 days of submission of complaint and form of grievance.
I want the bank to look into my matter immediately and respond promptly! It’s extremely unprofessional from their end to let their customers suffer like this.

I have already emailed my bank branch the form with transaction id and vendor’s name. I fail to understand what is taking them so long to resolve this issue.
It is a failed attempt on their platform for online payments. We do not expect such latency in user services.
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Jammu & Kashmir Bank / J&K Bank customer support has been notified about the posted complaint.
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I have deposited amount of Rs.6500 to some unknowns account no. [protected] account holder name as custom service india on 12/02/2012 so i want to refund this amount on my account no [protected] my name is jahangeer azam

Jahangeerazam's reply, Mar 21, 2020
Actually Some one has called me from kalkata his name is ntin kumar S/o of bahadur sing and asked me that you have won Rs.1218095 from john cena foundation.He ask me to deposit Rs 6500 as doller to INR convertion fee he calld me so may times and then i have deposited such amount inhis account no 37718097812 Acount holder name Custom Service india but he didn't give me anything it was just fraud he has taken that amount from me and he didn't ge me anything So I request u to please refund Rs 6500hundred in my account no.0178040100005651
So i request

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    Jammu & Kashmir Bank / J&K Bank Phone
    +91 19 4248 1953 [ATM Helpdesk]
    +91 19 4248 1999 [Customer Care]
    +91 19 4248 1936 [ATM Helpdesk]
    Jammu & Kashmir Bank / J&K Bank Address
    Maulana Azad Road, Srinagar, Uttarakhand, India - 190001
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