Jammu & Kashmir Bank / J&k Bank — Refund issue

Address:

village Fazalabad teh surankote Distt. Poonch

Respected team

I order a drill machine on 05 November 2021 with order number (protected) total amount of Rs 2264 from Amazon .As Amazon initiated my refund but couldn't received till date in my bank account I went to nearest j&k branch but they are not responding so kindly look into this matter
Order details
1 order name Drill machine
2 order number (protected)
3 REFERENCE NUMBER 120295
4 order date 05 November 2021