Jammu & Kashmir Bank / J&k Bank — Undue Deduction

On 10/11/2021, Re. 560 were deducted from my CCA [protected] linked to [protected] in JKBank Magam by J&K Bank Singhpora mistaking me as 'guarantor to some Kifayat Hussain.
Although I recieved a mail after lodging a complaint on Grievance portal of the bank, but even after providing the details that i had been asked to produce, no development whatsoever in the matter happened.
I approached the B/U Singhpora, an official there even after realising the error procrastinated the matter on another date that is yet to come.
Many a time I revisited the Grievance portal of the bank to lodge a fresh complaint, but even after spending hours on the portal, a massage flagging "processing" under a sloth wheel kept testing my patience.
Reverse the amount.