Jaquar Complaints & Reviews

Kindly assign your technician to resolve the subject mentioned issue as early as possible. This health faucet we have purchased last january 2017 only. Even though we took utmost care the knob of health faucet has been broken without any reason.

Regards,

Shamu krishnan.
Mob: [protected]
Kollam - kerala.

Fitted a wc with cover in nov 2017
Spent almost 20k for the same
Raised a complain for the seat/cover on 16 dec
Engineer came, saw, asked for bill, said coming tmro with required replacement parts
Goes back to office, closes complain stating customer did not submit bill
Waited for almost 2 weeks before i came to know above mess
Raised another complaint on 2nd jan, waited till today, spoke to some cust care head who apologised & ensured it will be attended today without any reminders
Today also passed by, i am still waiting
I feel like dismantling the wc and throwing it away looking at their customer support, but unfortunately have spent my hard earned money 20k on that piece, i care for my money but probably suppliers dont care for customers...
Ridiculous is an understatement for theirnservice support, will never ever buy or recommend anybody to buy jaguar products...

Dear sir/madam,

I am a user of your product. I have 01 wc system of your make company which got leaked. That leakage profiously and water is getting wasted. As well as the connecting walls and floors are getting damage. As the wc system is under wall so we are unaware to resolve the issue. Please resolve the issue asap.

Thanks & regards

Suhash kumar
Pinnacle tower, unit n0-405a
Shooting range road, near-vivaanta hotel,
Suraj kund, faridabad, pin-121009

Hi, last week we replaced new flush paid rs, 5000+gst, after 4 days got repaired, called many times that vendor not responding (S. K. Enter prises - bangalore-marthalli-sridhar-[protected]) my ticket number 29414, request you to please tell them replace new one, service person contact number [protected], this guys spoiling jaguar name, please do the needful.

I have installed jaquqr fittings in 6 toilets of my house completed by the end of 2011. Lever of one of the diverter, which is rarely used, was never peferctely tightened despite the efforts of plumber again and again. After some time the concealed cistern, which was rarely used, was also leaking. I called on toll free no for the repairs required and service / cleaning of all the fittings. Authorised representative of jaquar visited, who cleaned the cistern, tightened the lever and assured for servicing for some time later, but he never turned up. The lever of diverter dropped again.
Again on 10th of nov 2017 i called on toll free no for following -
1. Repair / replacement of lever of the diverter.
2. Repair of the concealed cisterns.
3. Service of all the fittings.
So far, no one has visited. During this time one of the faucet's flexible pipe is also damaged.
Kindly look into the matter and rectify otherwise there is no meaning of warranty and service.
D. S. Chauhan
(For mrs uma singh)
5/187, vipul khand, gomti nagar, lucknow - 226010
Mob: [protected]

Had complained about the faulty bathroom tap queen model, complaint number 897331, on nov 18th2017, but technicians are not turning after repeated requests. Very poor servicc. As the customers are my old parents they are finding it very difficult to manage with the faulty tap. What should we do to get it repaired or replaced as early as possible? Please do the needful as early as possible

From day one our gas geyser purchased from above company is not working to solve the problem we have logged complain to company with ref. No.909934 dtd 28.11.17 company had not solved the problem we had again logged the complain on 02.12.17 with ref. No. : 923879 till date the problem yet not resolved company had know the reason that what is the problem with the geyser than also they not resolved the issue

I am amin mulla my geyser not working and i will call on call center they send a technician with charge of 480/- cash to the technician but still geyser not working due to same problem.

There is no response form jaquar this is unreasonable and negative thing.

Complaint no :- 992452
Fist complaint on[protected] but complaint not with me.

Complaint #934281. We bought the jaquar insta heater on 16-apr-17. On 3-nov-17, the heater caught fire and got burnt down completely. Luckily no one was injured but chances were high. There was no short circuit as the fuse did not trip. We have complained so many times but have had horrible experience every time from jaquar personnel. 2 visits were made but no actions taken, we want a replacement made asap. Almost everyday, we are following up but get the response that we will get back to you. Is this how the brand works? Not sure if there is any other way to escalate the matter beyond this? Or do we need to go to consumer court for it.

Dear sir/madam,
Our spa steam system was done by the jaquar technician few weeks before but the complaint is not resolved as the problem is repeating same as same as that of previous one. Technicians are not responding to calls. Spare which was supplied is not working good when asked for replacement they told it will be done by company but still the spare worn out is still lying with us. Kindly consider the case close the complaint.

I purchased a water heater and commode flush from jaquar on 23rd aug'17 and both are not working properly. The water heater does not have a light... Either its not working or its faulty but it doesn't work properly either ways. The commode concealer unit keeps leaking forever. It is not even 2 months since i have started using it but still the equipment is not working properly.

My newly brought shower tap is not functioning properly. Kindly arrange to check and inspect by jaquar authorised representatives and rectify the fault.

This is my second experience with jaquar for faulty workmanship with a hole in wash basin tap leakage and it took more than 2 months fight to get new one from their hq in bengaluru.

Case numbers 702136 and 782931

Dear sir/madam,
I am very disappointed that since 2 and a half months i am complaining and my case is not solved yet, i have not been able to use bathroom after spending 4 lakh rupees, i have installed every thing from jaguar.
I had ordered directly with jaguar authorized dealer (Royal marble and sanitary store buchpora) shower enclosure door in srinagar kashmir but it was not installed correctly and from the very second day i am complaining that water is leaking and now it has been two and a half months but the case is not solved yet and the persons who i have contacted so far are ignoring, they are not dedicated and are not professional enough, i have paid full money. Here i am sending you the numbers of contacted persons.
[protected]
[protected]
‭[protected]‬ customer care also contacted.
Nothing is working so far.
Please forward my complaint to somebody who is able to do something to take some action and solve the case as soon as possible.
I hope i don’t need to visit personally head office with the complain.
Case numbers. 702136, 782931

Personal note - srinagar kashmir branch of jaguar and authorized dealers and those who install modern showers and do modern fittings and work for jaguar needs in srinagar some professional trainings for installations of modern showers, so that customers like me won’t suffer and trust jaguar as much jaguar assures through website.

I hope my case will be solved as soon as possible.
Case numbers. 702136, 782931

Thank you very much, have a good day.

Showket

After flushing water is still running and not completely closed.
Pressure at first floor is not sufficient for proper flushing.
This complain is already registered for 2 to 3 times but after visit of technical person problem is again arrise after few months
So it's request to get final solution to this complain bcoz jaquar is belongs to perfection

Dear sir/madam,
As we are facing day to day operational problem since last one month, please send your executive for installation of water heater (Boiler) on urgent basis at our hotel "jj resorts" address - main road, narsinghprasad, dhamra, dist-bhadrak, state - odisha, pin-756171, in front of hero showroom. Mobile no-[protected]/[protected]. Email id - ranjitpati. [protected]@gmail.com.

I have place a service request on 2nd dec 2017 as my bathroom toilet flush stopped functioning, i was told that i will receive a call within 72 hrs but till today i. E 8 dec 2017 i haven't receive any call.

I have called 5-6 times and every time i was told that the person will visit today.

Are you people paid for not working, being in customer service industry how can you be so casual.

Kindly get the problem solved by today else i will take another step to get the work done.

As mentioned above we have purchased Jaquar Artize body shower and installed in August 2017. Initially it had good flow and from past one week the pressure in body shower and sprout has been reduced only for hot water. Water doesn't have any hardness because we have installed softner also. The body shower doesnt have any accumulation of water marks on the surface. Kindly suggest the solution for the problem and send the technician.

On 20th november 2017 i complained about a leaking faucet bought on 14th november 2017. My complaint was registered at the call center ref # 906955 at around 4 pm by jai. I was visited by 3 technicians over the next 5 days for 1 hour duration's each to repair the tap and the final conclusion was that a part needed to be replaced. This decision was taken on the 25th after the "senior technicians" visit and speaking with the area in-charge eastern india mr. Abhishek. I was promised that by 27th the repairs would be completed. Post that i have called the call center 5 times with no luck as i am always transferred to abhishek who promises to send somebody but does not. He does not respond to my phone number from the last 7 days unless i call from the customer care. Today 6th december 2017, i called him from another mobile to which he responded but disconnected when i introduced myself.
When can i get service

Had called your customer care on 1 dec to get my geyser serviced. Rgd service call reference number 937614. The local service centre, at patiala, rung up twice but no one has turned up to do service. Rung up customer care again on 4 dec but still no one has contacted me. Your after sale service is terribly poor you need to pull up your local service centre. My mob no [protected].
Brig virk

The tap installed by the builder 5 years ago has water dripping continuously after closing. Lodged the complaint for the same with jaguar customer helpline 4 days ago.
No call no response. Worst after sales service from such a reputed company.
I hope you stop fooling the customers.
And i need my tap repaired at the earliest or else i know many better ways to rip off such firms.