Jeeves Consumer Services — 25 days over till now product not replaced //executives not aware about the product status from last 25 days | |||
Dear jeeves team Regret to inform, totally upset with your service and no proper response from your team //quote// Dear mutyala satyanarayana, for plan id jppoffk1903814, we have registered your claim with claim id ew[protected] please share the requested documents as per the instructions provided on your registered email id. //unquote// It has been more than 25 days i raised a claim service for my tv which is in warranty period. I purchased the kodak led 40 inch tv from flipkart along with extended warranty. I also raised a complain regarding the same with flipkart customer care but not proper response. Jeeves is a fraud. They are not even responding the emails. There customer care number no body lifting the calls. Very bad bad. 1) ticket raised on 03/06 and your technician attached on 04/06/2020 and noted the complainant was pc board 2) already 22 days over but service not done from your end as of date and really upset with your service 3) your executives end also no proper response and those people don't know the status of product since last wednesday 4) finally i decided to raise complaint on your company along with voice call records, complaint details and extended warranty details update in consumer court and other social media accounts with tag the your company with complainant id 5) at least your executives not arranging calls with superior or manager for resolution of this query Your immediate reply to be appreciated. Please don't take extended warranty by jeeves as its month passed i have claimed service no response till yet. Also complained flipkart. They are also helpless flipkart customer care person was like. Tum tumhara dekh lo. Like this statement i got.50 times i have called jeeves customer care. They keep on waiting for 10 to 15 mins and then call gets cut automatically. Don't use flipkart to buy any products and no for jeeves Was this information helpful? | |||
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Jeeves Consumer Services customer support has been notified about the posted complaint. Jun 27, 2020 Updated by SatishMutyala3 I bought KODAK LED TV from "flipkart" on 25/05/2019. On the installation day, i bought the extended warranty of 2 years from "jeeves" on my KODAK Led TV as suggested by "flipkart" demonstration person. My TV stopped working on 03/06/2020 ie the product is in extended warranty period. I had complaint in "jeeves" (Complaint number[protected] on 03/06/2020 and their technician visited the home on 04/06/2020 . He informed me that the motherboard has defect and clicked the picture of the parts of product, invoice copy of product as well as of the "jeeves" extended warranty card. He informed me that the motherboard will be replaced with in a week. Its been more than 25 days from the date of complaint and my product is still not repaired . I am tired of calling their customer care as they say the same thing each time i call that "the motherboard is not received by us from KODAK brand till date and wait for another week". I am very disappointed with the "jeeves" THIRD CLASS service and support as well as with the "flipkart" for having such collaboration with such types of companies. The experience has been worst and total wastage of money and time.I request you to kindly look into the matter and stop these fraudulent companies from making fool of customers. I want my KODAK LED TV repaired as soon as possible, as i feel 25 days are more than enough time for a motherboard replacement and repair of TV.  Jul 26, 2020 Updated by SatishMutyala3 Already 54 days over, as of now service done. There end confirmed to me claim under progress on 06th July 2020, but till date claim also not provided.what hell going on with jeeves company i am not understanding.At any cost need claim from jeeves, no need service from them. Please bring the TV immediately. Enclosed claim mail conversation on 06th July 2020.  | |||
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#L-169, 6th Sector, 13th Cross, 150ft Ring Road, HSR Layout, Bangalore, Karnataka, India - 560102
But no response, as per my understanding, jeeves is Fraud company