Jeeves Consumer Services — charging extra fee

Hi team, i had taken mobile protection plan from jeeves and now while i am claiming then jeeves is taking extra processing fee and not mentioned in their term and conditions and need your help that how they can take such amount of not mentioned. A few months back i purchased a mobile from flipkart and taken protection plan on that but right now the product got damage and when i applied for my mobile insurance then they asked for processing fee. I know that processing is required but that was 500. But now they asked me to pay 1500 while in case of 500 but i was ready to pay 1500 and thought that the price varies ac to phone but when i was going to pay they mentioned that processing fee is 500 and asked me to pay 1500. When i asked from jeeves they informed it is in tnc and checked there is not any amount any when the processing free is 500 then how can they take extra 1000.