Jeeves Consumer Services — Don't get any update from your team

Claimed an complete one year complete mobile protection policy on16th June 2020, pickup complete on 17th june 2020, product delivered to your authorised service center on 22nd june 2020. Today is 25th july2020 No update from Jeeves, no a mail. not even a single sms. Every time I called they all talked same words. "give us 5-6 business days our concern team will update you". No update from Jeeves, Register an issue on flipcart but they were unable to provide any information about this.
There was no update about this delay, and no specific date on which I'll get my mobile phone back.
I think it's fraud company which is supported by flipcart.
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