Jeeves Consumer Services — Extended Warranty Claim

I am facing problems with this device after few months of purchasing from Flipkart. In June 2020 it stopped working due to failure in main power supply. The part was replaced by your technician ( it was not a new part ). Again last week not a year completed the same part stopped working again with same fault in past and I called the technician to check. He opened the TV from back panel, took out the main supply board and started doing diagnostics and as he was working on TV the board resulted in short circuit. He told us he will order the part and replace when he gets it.

He came today checked the TV and told me he needs to claim again to get part replaced which he did and after some time he called me and said the claim was rejected due to short circuit which happened while he was diagnosing the TV.

Technician Details : GURDEEP SINGH – [protected]

If he is repairing and the above thing happened so it is not customers fault. He is not qualified for the JOB which resulted in short circuit. Also he needed to do update the company what happened when he was ordering and reporting the part at first time not after visiting again. He already knew what has happened when he visited last.

Please look into the matter and I need resolution asap.