Jeeves Consumer Services — flipkart complete mobile protection

Address:

Thane, Maharashtra, 401203

My policy number: jppoffk1309676
I have purchased asus zenfone lite l1 with flipkart complete mobile protection plan.
I had 3 issues in my mobile 1. Charging is taking too long (10-12 hours)
2. Mic is not functioning (Calls are getting muted)
3. Speaker volume has reduced.
I had made complaint on 09th july 2019. After 5-7 days, on inquiring they said due to some it reasons your complaint is stuck, you have to made another complaint. I made second complaint on 20th july 2019. Courier boy picked up my mobile on 23rd morning. It was delivered on 25th afternoon. Still i didn't get any call from service center nor any email related to defects or repairing status of my mobile. I had mentioned 3 problems, person registering complaint on call mentioned only one problem. I am roaming without mobile due to your poor service since one month.
Every time i call customer care, they don't have any update.
Solve it earliest else i will knock the door of consumer court.