[Resolved] Jeeves Consumer Services — flipkart product return but ews warranty does not

D J s

from Pune, Maharashtra

Address:

411001

I would like to know what should i do to get my money back from jeeves india (An extended warranty provider).

Background: i have purchased a television from flipkart and during demo the flipkart technician asked me to take extended warranty for 3 years for better service. I have taken the same on same day by paying the money through my card.
Within 7days we have found an issue with the television and after lots. Of effort flipkart was not able to resolve the issue so they took the tv back and refunded the amount.
Now i have asked the jeeves india to cancel my extended warranty as tv has been returned, they were agree and asked the return status of tv and lots of documents, which i have sent over email. As they were asking documents and not providing the expected date of refund i called many times and finally on 30th october 2019 i have received email that money will be credited to my account in 7-8 working days, which is not happened yet.

Kindly suggest me what to do.

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Nov 18, 2019

Complaint marked as Resolved

received refund after posting the complaint here

Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Jeeves Consumer Services Customer Care's response Dear Customer,

Thanks for writing in to Jeeves.

This is Thamarai from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail regarding the refund of extended warranty claim.

Kindly Share us your jeeves plan id.

Thanks & Regards,

Thamarai

Nov 18, 2019

Updated by D J s Hi Thamarai,

Finally I have received the refund after lots of efforts/conversation over community.
Still I have a question, why Jeeves has asked to shared account details with cancelled check if transactions has been done online?
Sorry to say, Customer support is not instructed (they don't have intelligence ) they are just a like parrot.