Jeeves Consumer Services — IFB Convection Microwave

Address:

Sector -18, Dwarka

I had purchased and IFB Convention Microwave from Flipkart on 29th March 2019 and purchased 2 years extended warranty along with the purchase. My Microwave is still under the extended warranty period.
Due to some reason the Microwave grill was not working, so I called Jeeves Consumer Services on 12th Dec 2020, they said they will send their technician. The technician said that the part is damaged and put up a request for change of grill rod infront of me. In beginning of January the executive from Jeeves visited with a smaller part and said it will be replaced within a week. I worte a multiple times to them that the executive has not come with the replacement, they said it takes approx 22 days for replacement of the part. Then in Feb again their executive visited with again a small part which did not fit in my microwave.
After writing to them again a 22 days period was asked by them. Now we are in April and two days back I wrote to their customer care and they now tell me, we they not be able to repair the PLATES and COILS of your product.
My question is that why they harass the customer so much, they take 4 months to repair a simple part. And now all of a sudden they just refuse that they cant do it as per their policy, if they cannot fix the issue by service atleast they should send the repair refunds.

I am very disappointed with Jeeves consumer services and would request an action against them, so that customer like us can escape their scam.