[Resolved]  Jeeves Consumer Services — Im complaining about a jeeves technician who took money for providing a washing machine stand and a filter

Hi,
I have recently purchased a Samsung washing machine from flipkart for which they have arranged a technician from Jeeves for it’s installation. However after installation the technician insisted us to put a filter for washing machine, further we requested if he can provide customised stand for the washing machine. He has confirmed that he will provide the washing machine stand and filter for that he has informed the cost is 4700/- rupees. Hence we have sent the money to him via GPay on 14 Aug 2024. However, until today 22 Aug 2024 whenever we ask for fitting of stand and filter he is informing it will be fitted today and after that no response from him. As of this time he hasn’t refunded the amount or provided the product. I have called jeeves customer care to register a complaint regarding the same, but they are not ready to register the complaint. They are insisting to speak with Flipkart as the installation is done from flipkart. Hence I have spoken to flipkart and they informed they will give escalated feedback on my behalf. I’m not sure on how to proceed further on this issue. Herewith I’m attaching the screenshot of the payment made via GPay to the technician. Kindly help/assist on this issue please.