[Resolved] Jeeves Consumer Services — I'm complaining about lg led tv
4/18 A, 1st Floor, Laxmi Garden, Behind Police Cho, India
I bought LG LED TV from "flipkart" on 7/10/2016. On the installation day, i bought the extended warranty of 2 years from "jeeves" on my LG Led TV (dated-7/10/16) as suggested by "flipkart" demonstration person. My TV stopped working on 19/11/2017 ie the product is in extended warranty period. I had complaint in "jeeves" (Complaint number[protected] on 19/11/2017 and their technician visited the home on 20/11/2017 . He informed me that the motherboard has defect and clicked the picture of the parts of product, invoice copy of product as well as of the "jeeves" extended warranty card. He informed me that the motherboard will be replaced with in a week. Its been more than 20 days from the date of complaint and my product is still not repaired . I am tired of calling their customer care as they say the same thing each time i call that "the motherboard is not received by us from LG brand till date and wait for another week". I am very disappointed with the "jeeves" THIRD CLASS service and support as well as with the "flipkart" for having such collaboration with such types of companies. The experience has been worst and total wastage of money and time.
I request you to kindly look into the matter and stop these fraudulent companies from making fool of customers.
I want my LG LED TV repaired as soon as possible, as i feel 20 days are more than enough time for a motherboard replacement and repair of TV.
JEEVES Customer care[protected]
Complaint marked as Resolved Jan 13, 2018
[Dec 13, 2017] Jeeves Consumer Services customer support has been notified about the posted complaint.
Verified SupportJeeves Consumer Services Customer Care's response, Dec 13, 2017
Dear Rahul Goel
Greetings from Jeeves.
Thank you for writing to us.
We have reported your query to concern team and shall respond to you at the earliest
Assuring our best of services.
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