[Resolved] Jeeves Consumer Services — installation not done on time

Somnath4394

from Kolkata, West Bengal

Address:

700003

I bought a mi tv from flipkart. It was delivered on 2nd oct 2019. The installation was scheduled on 4th oct 2019 but due to some issues i rescheduled it to 3rd oct 2019 which jeeves has confirmed but the technician did not come and the same happened on 4th oct 2019 too. The customer care executives are misleading me every time when i call them saying the technician is unavailable in your area. They are making false commitments. When i spoke to jeeves kolkata they told me enough technicians were available in your area but we could not do anything as flipkart had not yet registered your installation. So basically flipkart and jeeves are misleading & harassing me. I am helpless.

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Nov 8, 2019

Complaint marked as Resolved

Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2019

Jeeves Consumer Services Customer Care's response Dear Customer,

Thanks for writing in to Jeeves.

This is Sujetha from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail regarding the installation.

Kindly Share us your registered mobile number / Jeeves case id / Order id.

Thanks & Regards,

Sujetha M.D