Jeeves Consumer Services — mi tv motherboard issue not resolved for more than a month

Gowthamraj M

from Bengaluru, Karnataka

Address:

Chennai, Tamil Nadu, 600096

Mi tv motherboard issue not resolved for more than a month. I reported to jeeves on 19th september, the tech came home and said that mother board need to be replaced. He said that it will take a week for the replacement part to arrive. I called jeeves customer multiple times they keep saying that its a part pending case.

L1 used to say part pending case and no supervisor available to transfer.
If i be on call for more than an hour they will transfer it to senior person

Senior person will say that they will escalate to ew team and the team will email or contact me before eod.

Spending more than one hour to speak to a senior person on alternate days with no resolution

Last person i spoke was melwin (Senior person) who said that there is no managers to speak to customers. I waited for about 1 hour and 30 mins to speak to a manager but till the end he kept saying that no manager is available to escalate or transfer my call. And i will be receiving the email from the concerned team. This happened yesterday and till now i have not received any emails.

Jeeves does'nt have a manager to speak to the customer or managers are not willing to speak to the customers who pays them the salary.

Till date the issue is not resolved and i have not received any email or any calls.

Is there any way i could get help from someone to get this issue fixed.

Order id: od[protected]
Extended warranty 2 year by flipkart protect
Extended warranty fsn: ewnf35ujghzceqzc
Hsn/sac: 998599

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Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

Jeeves Consumer Services Customer Care's response Dear Customer,

Thanks for writing in to Jeeves.

This is indhu N from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail

Kindly Share us your registered mobile number / Jeeves case id / Order id.

Thanks & Regards,

Indhu N

Oct 22, 2019

Updated by Gowthamraj M registered mobile number : [protected]
Jeeves case id : 9120EWCHSC[protected]
Order id: OD[protected]Purchased from Flipkart while purchasing the MI TV)
Extended Warranty Policy Number JPPOFFK436794

Please ask your Agents not to disconnect the customers call
I called your customer care for getting that case id as i did not had it handy, your agent asked me to contact Flipkart, i said that ticker number for the service that is currently open, had me on call for 30 mins on hold and disconnected the call.