Jeeves Consumer Services — MI Tv refund not processes

I had initiated a claim on sept 18 for MiTv 55 and been going more than a month now. Finally an escalation took place and i was sent a quote of amount refund and share bank details and product will be picked up. I sent email with my account and the tv has been picked up from my home but when i call customer service they said my claim is cancelled as bank details not shared with them which is fraud. I have numerous emails as proof and now I dont have my money and tv. This is the worst ever customer service experience it in my life and feel the need to file a police and consumer court complaint.