Jeeves Consumer Services — mobile insurance policy

Address:

144/533, 3rd Floor, 22nd Main, 150 Feet Ring Road, HSR Layout, 1st Sector, Bengaluru, Karnataka 560102, 560100

I had bought a mobile phone on 9th of february 2019 (Asus zenfone max m2) from flipkart along with that i also bought mobile complete care protection i. E sort of mobile insurance from "jeeves consumer services". On 15th of april i had faced some issues in my mobile phone so i claim my insurance for the service of my mobile against policy id: jppoffk1459634 on 18th of april 2019. Company registered my complaint and told me that mobile issue can be resolve within 10 working days. But even after a week of registering my complain they didn't taken any action to resolve my problem and every time i call them they tell me to just wait, but they hardly doing anything for that.

So, please help to resolve my issue and yes i paid for the insurance