Jeeves Consumer Services — my device refund not received

Address:

Raigad, Maharashtra

I brought asus zenfone max m1 pro from flipkart with jeeves' full mobile protection policy.
Unfortunately, my device was fallen down from my hand and didn't restart again.
So i applied my claim under jeeves' policy.
Claim id - ad[protected]
Plan id - jppoffk1371826
Jeeves team picked up my device on 14 may 2019.
I called and mail jeeves customers care many times, after one month they told me that your mobile has not been fixed so we will give you an 80% refund of your device amount.
I sent the necessary documents to jeeves on 16 jun for the refund process.
But still, i didn't receive any refund amount from jeeves.
Thereafter i called and mail to jeeve's protect but there is no positive response from the jeeve's team.
Kindly review and look into this matter.

Regards
Krishnat gaikwad
[protected]/[protected]