Jeeves Consumer Services — never ever opt for an extended warranty service from jeeves.

Address:

Mumbai City, Maharashtra, 400086

I purchased the mi led tv 55 inch in the month of march 2018 from flipkart and the installation, demo was done by jeeves. An year and a half passed and the tv panel developed some bleeding issues, white tint/spots on the display for which i called jeeves customer care and told them about this issue. A technician was sent by jeeves and he took pictures and videos on his phone so he can share the same with jeeves concerned team. This issue happened in the month of september 2019 and they told me that the display panel for my specific tv model was not available in the market so they refused to replace the panel and gave me an option for refund. They were deducting 20% as deprecation clause of the tv amount and mentioned it was there in their extended warranty terms. I asked them for a product replacement and they told me they will replace the product but it will have no manufacturer warranty as well as the jeeves extended warranty will also end. I was so angry and devastated at that time so i tried calling mi customer care and explained them about the same and they told me that my panel will be replaced as it was still under the 2 year panel warranty. The mi technician came after 3 days along with the panel and replaced the whole panel. I have to say that mi team did a good job. They replaced my tv panel as soon as they could.

All worked good and now in the month of feb 2020 the speaker started giving buzzing noise. There is this buzzing and tearing noise whenever there is any low frequency in the content. It happenes in tv channels, youtube, hotstar, amazone prime etc... Everywhere. I again registered a complaint to jeeves regarding this issue and they sent a technician. He visited my place and confirmed that the speaker is gone bad. It needs to be replaced. Now again the drama starts with jeeves. They ordered a replacement part for my faulty speaker on 20/2/2020 and after 2 days the service guy came to my place and got the speaker along with him only to find out that jeeves has ordered the wrong part. When he opened the pack, the part was different than the one on my tv. He updated the status and they told me the status has been updated as pending as the wrong part was received. They also told me they will be placing an order again for the part replacement and again the same thing happened. After 3 days the service engineer calls me and tells that the part he received was the wrong one again. I told him specifically to open the box and take a look at the part before visiting my home and opening my tv. I called jeeves customer care again and they have started giving me excuses now that the issues only gets resolved within 20 days. It's already been 15 days since i registered a complaint. They are telling me that they will re-order the part and the issue will get resolved soon.

I don't believe this. How can someone get the wrong part twice? And what if they receive the wrong part again? Now i am in doubt that they even want to replace my faulty speakers. I request the jeeves team to issue a refund for my product as soon as possible. I am tired and frustrated by your silly excuses. Just give me a refund and stop playing these pathetic games. I am never going to take an extended warranty from jeeves for any of my products and the same goes to my family, friends, relatives and each and everyone i know. Because i have already shared my experience with them about jeeves and now they also know about this. I am no more interested in your extended warranty so i want a refund for my tv. Just give me a refund you pathetic people.

I request everyone to stay away from jeeves services. They are not worth your time and money. Even if someone offers you free services from jeeves, just shout a big "no no... Thankyou".