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[Resolved]  Jeeves Consumer Services — no response from jeeves or flipkart regarding extended warranty of 25l ifb microwave

We purchased a microwave from ifb from flipkart on[protected] and purchased additional 2 years warranty along with it from jeeves flipkart, which is valid from[protected] to[protected].
When our microwave suddenly stopped working on[protected]. We called jeeves several times but didn’t get any response from them. Then we sent our 1st mail to jeeves support on[protected]. On getting no positive response we followed up on the same mail on[protected],[protected],[protected],[protected],[protected] and[protected]. Even after that we didn’t receive any positive response from jeeves apart from “we are looking into it”.
Then we made a complaint in social media platform (Tweeter) to flipkart[protected] and followed up on it[protected] and[protected]. Even then we didn’t get any positive response. Finally, after being chasing flipkart and jeeves for more than a month we called ifb and got it repaired for ₹2500 (₹2150 repair charge+₹350 technician charge) by paying from our own pocket despite having warranty.
Finally today on[protected], we got a call from flipkart saying we are working kn your complaint please provide us some more details and time.

Below are the additional warranty purchase details from jeeves flipkart:

Details:
Plan name extended warranty 2 year by flipkart protect
Plan id jppoffk1258379
Plan start date dec 21, 2019
Plan end date dec 20, 2021
Device name ifb 25 l convection microwave oven
Device model 25sc4
Device serial number [protected]

Please help to look into this and take necessary action against jeeves/flipkart.
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Complaint marked as Resolved Sep 9, 2020
Although no response from Jeeves, but flipkart took care of the issue after 2 months of constant followups

Complaint Status


[Aug 10, 2020] Jeeves Consumer Services customer support has been notified about the posted complaint.
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    #L-169, 6th Sector, 13th Cross, 150ft Ring Road, HSR Layout, Bangalore, Karnataka, India - 560102
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