Jeeves Consumer Services — no support from service centre - complaint for thomson led

shimpy wadhwa

Address:

Sector 81, Faridabad

Hi sir / ma'am,

Good day!

This is with reference to the thomson led i bought from flipkart in oct 2018 with the extended warranty of two years from jeeves. Let me be upfront and honest in mentioning that screen & sound system of led tv has started giving trouble to me. Suddenly few days back, screen got completely black out and its not working at all.

I have been chasing with concerned guys over phone calls and e-mails since last 20 days but everyone is turning deaf ears to all my requests. They are giving excuses that they cannot provide services in my area due to lock down, however whole market was in operational mode since 18th may and our area is also in green zone.

And now i want to lodge complaint in consumer court as my product is still in warranty period. I don't know what your executives are upto - whether they want the warranty to get over or they never entertain complaints?

Before i proceed with any severe action i want to give a last chance to you or else i shall escalate it to the highest level possible. Attaching herewith the invoice copy & email screen shot for your reference.

Look forward to hearing from you.

Thank you
Shimpy wadhwa
[protected]

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Jeeves Consumer Services customer support has been notified about the posted complaint.

Jun 01, 2020

Updated by shimpy wadhwa Hi Team,

This is to inform you that "as per the terms & condition held between Jeeves & customer, if the product cannot be repaired withing reasonable time or reasons beyond its control, then customer has right to claim either Replacement or Refund for the same.

I am chasing you since last 20 days and I did not get any positive revert from you end. Everybody is turning to deaf ears like they never entertain customer compliants. Accordingly I am requesting here to please process the refund of my product and get this collected from my home address.

I cannot wait anymore to get this repaired as it becomes very difficult to connect with you over calls or emails and thats too without any positive resonse.

I hope this is the best solution we can think off now. Looking forward to hear from you soon.

Regards
Shimpy Wadhwa
[protected]