Jeeves Consumer Services — not delivering my phone even after 30 days

I bought a protection plan with my phone from flipkart and it's broken. My phone was picked on 30 nov and, according to plan, i should have received my phone within 10 days but, now it's almost 30 days and whenever i am calling them every time they are saying you will get an update within 48 hours. I have also talked to their senior authorities they are also saying the same thing. Please sort out this issue as soon as possible
Registered mobile number — [protected]