Jeeves Consumer Services — not getting my phone back

Address:

Flat 706, Building P 1, Empire Estate , Chinchwad, 411019

I purchased my Real Me 2 Pro mobile from Flipkart with Jeeves complete mobile protection plan (JPPOFFK803808)and as my phone slipped from hand and the front screen was damage thus contacted Jeeves, they firstly conveyed to pay INR. 500 as processing fee to proceed further even it was under insurance active plan, as was almost only 6 months old. Further for pick up only they took 2 weeks and was finally picked on 04 June 2019 & got written mail confirmation from them same was received at their end on 08 June 2019, further it is worst experience i am getting as till date 08 July 2019 no body knows exact status of my phone in customer care & above all on 28 June when contacted customer care at [protected] Yuvraj confirmed that i am getting my phone back in 48 hours with demanding on any complaint number for easy follow up further he refused and later on re asking he gave me a number [protected] & on 30 June i received a call from customer care that phone will be delivered in this week (Week 27) and today 08 July they are saying phone under repair.
Till now i have mailed various time to their mail id [protected]@jeeves.co.in & customer care but no confirm response got till date. On asking for any other senior or contact mail id they don't have any ?????

It has been a headache with such a unprofessional company & i just want to know whether these kind of companies are taking customers on ride, as Insurance they should have a Grievance cell with mentioned mail id and contact details. Is Government is having regulations on this kind of cheats company making customers fool and taking to a ride.

My Plan ID :- JPPOFFK8030808 & Claim ID :- AD[protected]

Hope this can help in getting my phone back at the earliest,

Regards

Gaurav Marwah
E-mail :- [protected]@hotmail.com
08-July-2019