Jeeves Consumer Services — phone not returning

Address:

Pune, Maharashtra

Hello, i bought a iphone through flipkart along with the jeeves protection for one year. Due to an unfortunate event i had to sent my phone to jeeves. Now what happend is that this process started around 23rd of may 19, by 1 june i made a payment of another 500 which they that that its under their policy. Since then i had been trying to get my phone back from them, but all they have to say is that someone from backhand team will contact me, which apparently never happend. The max tat time given to me was 10 days, but its been months and months now for the whole process which was suppose to happen in 10 days.
Now i feel really helpless, i have dropped them tons of mails called their customer care for like thousands of times but i never got any resolution.
If its not a fraud then what is it? Also it feels like that they stole my money and phone along with it.
I want to take some legal action against this company, kindy help me out.
I have got every proof in the mails of our conversation.