Jeeves Consumer Services — plan id jppoffk145512

Address:

Baringia, sampei, turigadia, balasore, Balasore, Odisha, 756047

Order id od[protected]
Plan name extended warranty 2 year by flipkart protect
Plan id jppoffk145512
Plan start date sep 24, 2018
Plan end date sep 24, 2020
Device name vu 80cm (32 inch) hd ready led tv device model 32k160m device serial number 3te32m17263201g4ka14114

As per your policy it is already 30 days, it is not resolved yet. I raised this complaint on 5th oct and i mentioned that this issue is observed on 3rd oct, previously i saw display issue two time after reboot this issue got resolved. Initially i talked with flipkart.com team they told me to send mail to extended team regarding this issue so i raised this issue on 5th oct.

I got your first mail on 21 oct mentioning that spare supply with brand and we want to refund post depreciation amount, where the parts has been dispatched on 19th oct, how you are sending this mail. As parts has been dispatched from warehouse. Then i send you mail that parts has been received and technician is not going to install thia product.in that mail i clearly mentioned that i want this product in working condition or replace that product, don't want refund amount. You reply that you will arrange call. I didn't receive any call from you. You are simple taking money for extended warrenty but not providing any service, just looting customer without any service, here why i receive this mail when the parts has been dispatched.

Again i send mail you on 30 oct, no reply from you. I called to jeevas team so many time within this period, they told me that display issue is accepted by brand and will displtched this product shortly. Everyday i got same assurance.

Lastly i got mail from extendend team on 6th nov, they mentioned same "spare supply issue with brand and post depreciation final value as 0.00
I reply same want this product in working condition or replace that product. Don't want refund. Then no reply from you. Why you are taking 30% depreciation as it is already 1 year left. First time i observed this issue on sept 20 2019, my extended warranty period ends sept 23 2020. It should be 20% depreciation cost.

One more this as per you terms and condition it is saying following

In case the cost of repair exceeds 70% of the cost of the product or the product cannot be repaired
Within the reasonable time or reasons beyond its control, jeeves shall have the discretion to replace
The product with equivalent/working model of any brand/make or refund the original cost price of the
Product less taxes, duties and delivery charges. This replacement product may be new or refurbished,
Discretion of which lies solely with jeeves and shall be binding on customer

It is clearly saying replace with equivalent/working model of any brand/make refund the original cost price of the product.
Then why you asking for refund. You are taking money for extended warrent + taking 30% of the product without any service. You are doing nothing, not helping customer. You can check how many times i called jeeves team. You can check my registered mobile number [protected].

If you are going for refund, i want 80% of that product as it is 1 year of ew. If you agreed with this the please refund this amount to this account.