Jeeves Consumer Services — Product pickup not providing proper reason

Hi Team,

I have purchased Thomson TV from Filpkart on Fri, 8th Mar 2019 along with 2 years extended warranty Jeeves. Recently I got dot on the screen and raised complaint on July'22 and technician visited my home and collected TV from me on July'29-2021.
As per their communication SLA for repair 14-15days but still not getting proper update.
And I followed-up since last 2 days but i got 3 kinds of responses.
1)Panel has damaged and Panel replacement approval status
2)Panel not available it is in refund estimate state
3) Senior technician assigned to Issue
4)Technician will visit your home to pick the product but it already taken from me on jul-29.
5) sometimes they are updating its not cover under warranty.

And I sent all details to their support email but still their is standard reply from team. They are not given any update.

Thanks,
Ramesh