Jeeves Consumer Services — Refund not provided

I purchased a phone on flipkart with Flipkart mobile protection (Jeeves) plan which covers accidental damage in oct 2020. In march 2021 mobile got damaged accidentally. I applied insurance or refund in Jeeves. They picked my phone and checked. And told that its not repairable so 70% amount will be refunded. From April 2021 to till they never refund a single rupee even after frequently follow up. Pls help.
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