Jeeves Consumer Services — regarding technician visit for phone replacement

Address:

New Delhi, Delhi, 110052

I had registered a request for replacement of my mobile phone nokia 6.1 plus ticket id 8k4-27013flpkrt-7608916. When the technic monu visited, he himself said that the phone screen is showing black discolouration. Later he started lying that he cannot find any fault. The phone screen clearly showed black discolouration on the display and mr monu spent around 20 min constantly rubbing the screen at the exact point where the discolouration is present and then he completely changed his statement a few minutes later. Because of this, my replacement request was cancelled and now i'm stuck with a faulty product. I wish to lodge a complaint against the technician mr monu for his highly unprofessional and unethical attitude. On requesting him he said, take the phone to service centre. It is due to such unprofessional employees that a good company like jeeves is suffering from a bad name. Kindly register my official complaint against him.