Jeeves Consumer Services — Sony 80.1cm (32 inch) Full HD LED Smart TV with Extended warranty of 2 Yrs purchased from Flipkart

sSoumya Chandran

from Kalyan, Maharashtra

Jun 25, 2021

Address:

L-169, 13th Cross, 5th Main,, Sector - 6, HSR Layout,, BANGALORE, KARNATAKA, 560102, IN-KARNATAKA

Dear Madam/ Sir,
Please refer to Flipkart / Jeeves Order ID: OD[protected] dated 20/04/2021 in respect of Sony 32 inch Full HD Led Smart TV with one year warranty and 2 years Extended warranty, handed over on 21/04/2018. The TV purchased for Rs. 32, 499/- and for the extended warranty by Jeeves payment of Rs. 2, 799/- done.
2. The said TV stopped working on 05/04/2021 and informed Jeeves at [protected]@jeeves.co.in on 06/04/2021. The request also forwarded from Flipkart App. The executive visited and dismantled the TV from stand and kept ready on 08/04/2021 for transportation to shop floor for repair. The TV was collected on 10/04/2021.
3. I sent mail to Jeeves on 25/04/2021, 30/05/2021 06/06/2021 and 13/06/2021 to enquire about the status of repair . The replies were vague and uncertain. The customer is not bound to wait for the mis management of the Jeeves. The Jeeves never come up with any solution till now. If the item is not repairable, please install a TV with same configuration within 03 working days or Pay me the original price of TV i.e Rs. 32, 499/- with 12% annual interest on the amount, from the day the defect was raised, till the date of payment is done.

Regards

Soumya Chandran
W/o Girish Kumar G

+11 photos

Was this information helpful?

No (0)

Yes (0)

Jeeves Consumer Services customer support has been notified about the posted complaint.

Jun 27, 2021

Updated by sSoumya Chandran The Jeeves continuing the same script as reply to the Complaint.. Mail Received from Jeeves on 27/6/21.
"Dear Customer,
Greetings from Jeeves!
As we checked with our team, the backend team is working on the issue.

However, due to logistical constraints based on the current situation, there will be a delay in the service. Rest assured, we are trying our level best to arrange the service of your product and will share an update by 6th July 2021.

Thanks for your patience."

Jul 01, 2021

Updated by sSoumya Chandran Dear Madam/ Sir,
Kindly refer to my complaint dated 27/06/2021.
2. It is observed from the replies received from Jeeves Consumer services, that the Jeeves has failed to provide services and has taken more than enough time to repair. The defect was raised on 06/04/2021. The replies from Jeeves contains nothing other than asking for another 16 days time to repair. Now it is almost 3 months. The Jeeves never quoted the actual issue nor come up with any alternative solutions.
3. Being an alert consumer, the matter will be presented before consumer court (at https://consumerhelpline.gov.in/user/) and the direction from the court would be followed.

Thanking you.

Jul 06, 2021

Updated by sSoumya Chandran The issues are being raised in consumer helpline website INGRAM. Further the same will be submitted before consumer court..

Thanking you