Jeeves Consumer Services — thomson r9 led tv

Address:

JEEVES SUPPORT MEERUT

I bought a led tv and installation got done but having sound issue after 2 days. I am eligible for refund within 10 days in case of manufacturing fault.
Jeeves engineer came twice and found manufacturing fault and also he mentioned in job sheet.
But there is girl named sadhna at meerut jeeves service centre mohanpuri, she called me started shouting at me and said that get your led repair we will change the speaker or i will cancel the service request.

Now i am struggling with led return process and she said i cancelled your ticket and i will not give you return.
Ticket number: 0g26-35424bjnscs-2666158
Product thomson r9 led tv
Why sadhna cancelled my ticket and who is she to process my retun or cancel as i am eligible for it as per flipkart policy.