Jeeves Consumer Services — TV repair not done over 30 days, not providing replacement/refund as per terms and conditions

Suddh

Aug 6, 2021

Address:	Bangalore
Website:	www.jeeves.co.in

I have made a complaint about my TV(under extended warranty) not being working on 6th of July. Same day, inspection happened and i was told that the panel needs to be replaced. The TV was picked up for service few days after. But after that, there has been no further update, every-time I give a call I am told its still under "Panel Repair Status", and i need to wait for 7 more days. This continuous cycle of "7 day wait period" is going on for last 20 days. Now that 30 days are over and the product is still not serviced back, as per the Terms and Condition from Jeeves, I am entitled for a "replacement/Refund". When i am asking them to initiate that process, again I am told to wait for 7 more days till they can provide any confirmation. When i asked the agent(Neeraj) to transfer the call to some senior agent, he clearly mentioned there is no such option to escalate and i don't have any other option but to wait for 7 more days. This is really going nowhere, I am sure when i call them again after 7 days, i would be asked to wait for another 7 days. I have elderly parents at my house, who were very much dependent on television, and now they are without one for over 1 month.

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Jeeves Consumer Services customer support has been notified about the posted complaint.

Sep 21, 2021

Updated by Suddh It's been 2.5 month's now, still the TV has not been repaired back to me. And to my utter surprise, the service request had been closed from Jeeves 3 weeks back(without returning back the TV/ providing a refund). Last 3 weeks, every alternate days I am calling their customer care number & sending mails, but they have no update for me what-so-ever, every-time they are just responding with the same sentences: "We would escalate this to concerned team Your issue would be resolved within 2 business days". I don't have any clue about where is my TV, why the ticket was closed & what is the next step, whether I'll get a refund of the product or not. This is complete harassment of the customer and I am feeling so helpless now. Please someone help me to get a refund for my TV or suggest if I should raise a police FIR against Jeeves for theft of my TV.

Oct 05, 2021

Updated by Suddh @consumercomplaints, can someone please help me here to get a resolution please.