Jeeves Consumer Services — washing machine extended warranty - refund

Its been 2 months chasing these people. 13th email conversation, server call, 5 times escalated by customer care for the sake of escalating. No service provided and no refund initiated.

Purchased washing machine on:
Order date:[protected]
Order id: od[protected]

Product:
Whirlpool 6.2 kg fully
Automatic top load
Washing machine
Warranty: 2 years comprehensive

Complain logged: 26th jul-2020
Policy: jppoffk104973

1) on 26th jeeves customer care told that within 15 days the repair will happen.
2) after 15 days they told sla is 30 days hence till 26th aug service will happen.
3) on 27th aug they told that saturday and sunday are national holiday so those are not counter in 30 days, if not happen then refund will be initiated.
4) on 7th sep they told, parts are not available, hence refund is being initiated and would happen in 7 days, and its been escalated and sla is 48hr.
5) from that day on ward these guys are escalating this and nothing is happening till 23sep-2020.
6) i have 14th email conversation and numerous calls and still they are asking for allow more time.
7) as per service agreement its suppose to be happen in 30 days sla. Which you can read in the attache terms.
8) in this mean time they have canceled by request 3 times and recieved calls to confirm that ""is your service done.?" how pathetic is this to cancel request itself and then calling customer if the service is done. Even after customer is saying no, confirming it thrice.? For what?

Pathetic service.