[Resolved]  Jet Airways — bad customer service experience

Address:

Mumbai City, Maharashtra

Hello,

This is to inform you that we had our worst experience with one of your customer service on jet airways travelling from dubai to mumbai on flight# 9w543.
We had reached airport at 8:55pm and our flight departure was 10:15pm, the duty manager who was allotted on that schedule was very rude and when we approached the counter he told that counter has been closed.
We had also booked our seats on the same flight 1day ago. But still he couldn't assist us and denied our request immediately.
We were total of 3 passengers.
We are frequent flyers of jet airways and jet privilege member. Due to the above incident we missed our flight and not only we missed it he even blocked our pnrs in the system, saying that we were rude to him. We then requested our friend in jet airways to re-book the seat but the pnrs in the system couldn't be edited to re-book it again.
We would like you to take an investigation on this matter very strictly.
As we have lost our tickets, missed our connecting flights and also lost our precious time also would like to know the further procedure.
Awaiting your feedback.
Thank you