[Resolved]  Jet Airways — baggage missing from delhi airport

Address:

Pauri Garhwal, Uttarakhand

Dear Sir/ Madam,

I take it as unfortunate to have to register this complaint.

I travelled from Dubai to Srinagar on a corporate ticket by your Jet Airways flight number 9W 0547 Dubai - Delhi dated 19th July 2018 with a transit of 7 hours 40 minutes at Delhi and onwards by Flight number 9W 0601 from Delhi to Srinagar dated 20th July 2018

At Delhi around 9:00am I handed over my luggage at the Jet Airways Luggage drop counter for the flight number 9W 0601 where a lady was doing the check-in who recorded the gate number on my boarding pass.

Upon arrival at Srinagar it was shocking to know that my luggage was missing. I immediately contacted the Jet Airways personnel at the airport. They were simply not able to tell me anything about my luggage or locate my luggage.

What I found strange is after waiting for the an hour the staff at Srinagar airport were not able to locate my baggage or give any kind of assurance as to how long it will take to get any update on the same. This is completely unexpected and unacceptable from a reputed company.

I would like to draw your attention to the fact that the baggage has been lost between my check-in point at Delhi and my arrival point at Srinagar.

In case, it was not loaded in the flight then the baggage should have been there at Delhi airport and a responsible organization would have certainly returned the baggage to the concerned section and should have been readily located upon enquiry.

The baggage does not only contained my clothing but also my certificates which I earned after many many years of took and efforts. I am traveling to India to get certificates verified and authenticated from the institution as part of requirement of my employment.

The irresponsible / carelessness attitude of the staff has put my career at stake.

I am astonished that your organization does not hav any proper and quick system in plan for quick tracking and safety of the check-in baggage.

I think it can be tracked from CCTV footage also.

I was also told that I will be informed about the developments by 4pm today and I didn’t receive any updates from your Srinagar airport Srinagar and no response to the call made to the Srinagar airport Jet Airways number shared with me.

I hope this complaint does not fall in deaf ears.

Regards,

Zienat Saleem Mir
Complaint reference number: SXR9W10666
Flight number: 9W0601
Seat Number: 11F