Jet Airways — Cancellation of flight leading to loss of money

Address:

Chennai, Tamil Nadu

I booked a Goi-Maa Jet Airways flight via Cleartrip.com. It was a direct flight scheduled for August 16th from Goa to Chennai. The flight was cancelled without notice - only an sms was sent to me confirming that the flight was cancelled. The airlines re-booked me on to a connecting flight via Mumbai without permission. Our party is made up of 4 adults and 3 very young children. When I called Jet Airways customer service and told them I wanted a direct flight because it would be inconvenient to do non-stop with three children, they said all their flights were full for the next day i.e. Aug 17th. I checked online but Jet Airways was still selling tickets for Aug 17th flight. I was forced to cancel my tickets. I lost a processing fee of 1080 re because it was booked through Cleartrip. I was also forced to rebook my tickets on a different airline for a higher price. Jet Airways has not offered to help me in any way...they are not even taking responsibility for cancelling the flights so much ahead of schedule.