[Resolved]  Jet Airways — Cancellation of my round trip tickets to and fro Mumbai-Colombo-Mumbai

Address:

Mumbai City, Maharashtra

Sir, I had booked 2 round trip tickets of Jet Airways flight 9W-Jet Airways252 Mumbai-Colombo and 9W-Jet Airways251 through Yatra.com ref. no. YT13608296 and Ticket PNR no. HHVLQT for travel on 12th January 2015 and return on 17th January, 2015. Both the passengers i.e. My husband Mr. Alphonsus Castelino and myself, Ms. Irene Castelino met with tragic accident on 30.12.14. Hence we have cancelled our tickets as per treating Doctor's advice - but we regret to inform that Jet Airways has deducted Rs. 8000/- as cancellation fees, as per your norms. Since I was forced to cancel the tickets because of the accident, can you please look into the matter and arrange to refund the cancellation charges as the situation was beyond our control and on humanitarian grounds. Shall be grateful if you kindly help us out as we are both retired senior citizens and the medical charges which we have to shell out for the treatment is exorbitant. Sure Jet being a prestigious carrier will have a sympathetic view on this issue and refund us the cancellation charges. Thanking you, Yours faithfully Irene Castelino mob:[protected] email: [protected]@yahoo.com