Jet Airways — Checked in baggage items stolen
Mumbai, Mumbai City District, Maharashtra, India
ArAravind Anchalia on Jun 29, 2017
I was travelling from dusseldorf - bom via paris .
The depature date from dusseldorf :- 30/4/17, 9:30 (ect) and i arrived mumbai on 30/4/17 around midnight (isd) .
I was told at the mumbai airport that my lagguage has not arrived and it would be delivered to my surat address the next day ...
I filled the required form and gone through the entire process of custom decleration and other procedure .
I received my lagguage today 3/5/17 at 7:15am, after 3 days of my arrival to india.
I had a very shocking discovery and learnt that my entire bag was opened and all my stuffs where taken(every single item) out of it and checked ( not sure why and who did this ) .
What more shocking for me was that i am missing my nikon camera ( this is one thing i can rememeber ) and also few other which i can disclose later,
Funny part is the camera bag was left but the camera is missing .,
Could you please let me know what can be further done to get my camera ?
I would like get the scan copy of my bag when i checkined the bag at dusseldorf, paris, and mumbai airport.
I am sure my missing camera could have been the part of the scanning system if it was present in the bag
Here are pics of the missing camera (missing_camera1.jpg)
Complaint form (form.png)
I send the above mail to [email protected] on 3rd may 2017, and so far i have sent 'n' number of followups mails but no one has provided me any support or information so far .
The only respose i get from them is below ( this was the last mail i got from them after my several mails)
"dear mr. anchalia,
This is in further reference to your e-mail dated 16th june 2017.
with reference to your below mail please be informed that the details of your query have been forwarded to the central baggage team and are awaiting a reply.
Please bear with us in the meanwhile.
Baggage service unit
Jet airways (l) limited.
I just asked them the scan copy of my bag when i checked in at dusseldorf and at paris and mumbai airport.
They still didnnt provide me any information so far .
Could some one pleaes help me here ?
[Jun 29, 2017] Jet Airways customer support has been notified about the posted complaint.
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