[Resolved]  Jet Airways — denied check-in of passenger with confirmed ticket.

I booked confirmed ticket on 3 nov 2018, for 3 people (Blr to ajl trvl date 14.12.2018 pnr no. Fachfu). On d-day, two and half hours before departure, the check-in counter duty informed that my ticket was not confirmed.
After slight argument i was again told that there was mis-connection of flight from ghy to azl, so i was denied check-in.
Then i requested for check-in up to guwahati, that was also denied again.
I had no other option, but to cancel ticket and get refunded, followed by many many difficulties of onward travel plus loss of time, loss of money and psychological trauma
To my surprise flight no 9w659 on dt 14.12.2018 was operated as per schedule between blr and ajl
1. Why was i denied check-in of this flight?
2. Why your check-in staff told me pure lie?
Was this information helpful?
No (0)
Yes (0)
Jan 19, 2019
Complaint marked as Resolved 
Jet Airways customer support has been notified about the posted complaint.
Verified Support
Dec 18, 2018
Jet Airways Customer Care's response
Dear Sir/Madam,

This has reference to your communication above

Please write to Guest Relations id ([protected]@jetairways.com) to enable us look into the issue.

Yours sincerely,

Sheryl Dsouza
Guest Relations

Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India.
[protected]@jetairways.com| www.jetairways.com
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Jet Airways
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    22%
    Complaints
    2693
    Pending
    0
    Resolved
    582
    Jet Airways Address
    Siroya Centre, Sahar Airport Road, Andheri, Maharashtra, India - 400099
    View all Jet Airways contact information