Jet Airways — False Booking Confirmation and False PNR generation

Address:

Chennai, Tamil Nadu

We booked Air Ticket from Mumbai to Chennai on 31-May-2015 through Direct Website(jetairways.com). At the time of booking payment went off from Indian bank account by transaction ID. DINB[protected] followed on this We didn't get any ticket copy or itinerary details. Immediately we spoke to Jet Airways Customer Support executive with relevant details including transaction reference number and all. He told clearly that booking is confirmed and ask me note down the PNR. As soon I request him to send me the ticket copy through my registered email id or Mobile number, he told that it will take another 20 minutes to get that. Till that we are waiting for 45 minutes we not yet received the same. Again we dial to Customer Support 2nd time the executive ask me wait for another half an hour to get the ticket copy. After 30 minuted I followed up, one lady executive say Your booking is not confirmed please go for new booking. Immediately the Air fare the particular schedule is Jumping high like anything since we already lost our 9000 bugs for previous booking. I totally get shocked with this bad reply and started fighting by their improper handling and false commitments. One important thing I have to say is, till the mid of this conversation I got booking confirmation status from their "PNR STATUS" option which is in their .. Web SIte. Finally I said that your website clearly says that Booking is confirmed right now but you said booking in not confirmed. Fnally there is no proper solution and we keep on talking. Please look into this and ask them to refund our money with descent penalty. Here I attach the booking confirmation from Jet Aiways Website that we got. My contact number is +91 [protected]